Refund and Return Policy
At hwmarket, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all tags and packaging intact.
- Non-Returnable Items: Certain items like perishable goods, personal care items, and customized products are non-returnable.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
3. Exchanges
- We only replace items if they are defective, damaged, or sent in error.
4. Return Shipping
- The customer is responsible for return shipping costs unless the item was received damaged or incorrect.
5. How to Initiate a Return
- Contact us at info@hwmarket.shop with your order number and reason for return.
- Our team will guide you through the return process.
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please:
- Check your bank account or credit card statement.
- Contact your bank or payment provider.
- Reach out to us at info@hwmarket.shop for further assistance.
7. Policy Updates
This policy is subject to change. Please review it periodically for any updates.
